Office Administrator – Preston

Location: Preston
Department: Customer Service
Job Type: Part time
Contract Type: Permanent
Salary: £23,000-£25,000 depending on experience
Hours: Between 28-35 hours per week (Our full time hours are 35 hours Monday – Friday 9:00-17:00 but we are happy to discuss part-time hours)
Benefits: generous annual leave allowance, flexible working, supportive team
Closing date: 21-06-24

NFU Mutual Preston, Blackburn & Chorley is a local agency of NFU Mutual. Our aim is to deliver a first-class service, selling the product range across our region, to existing and new customers, who are at the core of everything we do.

We are looking for an administrator to join our customer service team. This crucial role involves supporting our team of insurance agents and ensuring that our day-to-day office operations run smoothly. We are looking for someone who is self-motivated and conscientious who loves to be organised, naturally multi-tasks, solves problems, and can work using their own initiative.  

As a forward-thinking and inclusive company, we’re dedicated to creating a supportive work environment. We believe in empowering our team, to excel both at work and at home. This role is perfect if you are an excellent administrator who is looking for a flexible admin role within a supportive and friendly team. 

About the job:

  • Managing the postage and despatch of renewal and other associated documentation  
  • Taking ownership of the internal customer accounts system including money collection, banking and customer premium management
  • Overseeing internal post and email mailboxes
  • Preparing regulatory documentation to meet compliance requirements
  • Producing reports and documents using Microsoft suite and internal systems 
  • Answering incoming telephone calls, greeting visitors in the office and contacting customers 
  • Performing various administrative tasks, including maintaining and organising insurance policies, client records, and other essential documents

What we are looking for: 

  • Proven experience in an administration or customer service environment
  • Excellent organisation, customer service and communication skills
  • Detail-orientated and able to maintain a high level of confidentiality
  • Proactive and able to work under pressure to deliver results 
  • A high degree of personal initiative, responsibility and commitment
  • GSCEs, including Maths and English at minimum grade C/equivalent and a working knowledge of MS Office systems

How we will reward you:

  • 25 days annual leave, plus bank holidays
  • Free on-site parking
  • Investment in your personal development with a Combination of eLearning and buddy support
  • Regular team events and activities 
  • Flexible working hours (minimum 28 hours, maximum 35 hours per week) 
  • Employee Assistance Scheme & Shopping Discounts
  • Pension contributions and Death In Service benefit

This role is 100% office based, to ensure a quality service provision and a happy connected team. Salary and annual leave advertised is based on full time hours. 

 NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. 

Interview dates : 12-14 June 2024

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