Customer Service Supervisor – Knutsford

  • Knutsford, Cheshire
  • Job Type Full time
  • Contract Type Permanent
  • Salary – £14.60 per hour, £15.60 per hour weekends
  • Hours 40 hours per week including weekends
  • Benefits Competitive
  • Closing date 6-07-2024

About Us:

Grasslands is a vibrant and thriving garden centre committed to providing exceptional customer service, selling a wide variety of high-quality plants and garden supplies. We pride ourselves on our knowledgeable staff and our dedication to helping customers create beautiful and sustainable gardens.

We are looking for a dynamic and experienced Customer Service Supervisor to join our team. The ideal candidate will have a passion for gardening, excellent customer service skills, and the ability to lead and motivate a team. The Customer Service Supervisor will oversee the day-to-day operations of the sales area, ensure exceptional customer experiences, and support the business in achieving sales targets.

In this role you will:

Supervise, train, and motivate the team to provide excellent customer service.
Greet and assist customers, providing expert advice on plants, gardening techniques, and garden products.
Handle customer inquiries, complaints, and feedback in a professional and courteous manner.
Schedule staff shifts and manage daily attendance and annual leave using Breathe HR.
Develop and maintain a thorough understanding of our products for yourself and your team.

Our commitment to you:

Investment in personal development to progress your career within the business
Free parking
staff discount

Who we’re looking for:

Someone with passion, drive and enthusiasm to provide a fantastic customer service to our customers
An excellent supervisor who loves to support their team
Basic computer skills and familiarity with common software tools

Working Hours: 40 per week, worked flexibly across the week between Monday-Sunday with 2 days off per week. Our opening hours are 8.30am-5pm every day.

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